NPS International Center (led by Kim, Kyung-sik) began operating a call center dedicated to foreign members on March 3, 2014.
Native language service for expatriates of China, Indonesia, and Thailand
Native-speaking consultants will provide service to citizens of China, Indonesia, and Thailand, who account for the majority of foreign members, thereby providing more accurate information about the pension plan and increasing the efficiency of pension payments.
is available in English, Chinese, Indonesian, and Thai. In addition, a Sunday consulting service is offered at the Catholic Center in Hyehwa-dong on the first Sunday of every month.
In addition, since 2010, the Incheon Airport NPS Service Center has offered a direct lump-sum refund payment for foreign nationals departing from Korea, and MOUs (Memorandum of Understanding) were signed between NPS and Mongolia, Uzbekistan, Thailand, and Sri Lanka to facilitate the payment of lump-sum refunds to foreigners at social insurance institutions in their home countries.
* Overview of services for foreign members
| Category of service | Available service | For which nationalities |
|---|---|---|
| Foreigners' Call Center | Telephone consultation, Issuance of NPS membership, Consulting through Q&A on NPS website |
Chinese (02-2176-8735) Indonesian (02-2176-8735) Thai (02-2176-8730) |
| Website | Website available in foreign languages | English, Chinese, Indonesian, Thai |
| Direct payment of lump-sum refund at Incheon Airport NPS Service Center | Direct payment of lump-sum refund | For workers from countries eligible for payment of lump-sum Refunds |
| Payment of lump-sum refund through MOU | Applying for Lump-sum Refunds at contracted agencies in their home countries (No need for notarization) | Mogolia, Uzbekistan, Thailand, Sri Lanka |
| Sunday consulting service | Providing information on the pension system and allowing members to check their membership details | The first Sunday of every month(Catholic-Center, Hyehwa-dong) |
Kim, Kyung-sik, chief of the center, said, “Going forward, NPS will continue to improve services for foreigners by establishing a consultation center at Ansan, Gyeonggi–do.”